ABITDesk
Get started

IT help desk and ticketing

IT support, organized. Work resolved.

Bring every IT request into one workspace. Assign tickets, collaborate with technicians, track service targets, and give your team visibility into support operations.

Create your help deskExplore features
  • Requests, IT teams and service targets in one place
  • Private internal notes
  • Runs in any browser
Requests · Open requests
Open
18
In progress
7
Overdue
2
Unassigned
3
  • #1042VPN disconnects every few minutesHigh
    In progressSara K. → Omar R.
  • #1041Locked out after password changeUrgent
    OpenOverdueJames L. → Lina M.
  • #1039New laptop setup for finance hireMedium
    NewMaria P. → Service Desk (unassigned)
  • #1036Printer on floor 2 jamsLow
    On holdAhmed S. → Omar R.
Illustrative sample data

Features

Everything your IT desk needs to run the queue

From the first request to the final resolution, ABITDesk keeps ownership, communication and deadlines clear.

Ticket management

Every request has a number, an owner and a status

Employees submit requests in a simple form. Your IT team works one shared queue instead of scattered emails and chats.

  • Saved views: Open, My requests, My teams, Unassigned, High priority, Overdue
  • Search, filters and bulk assignment or status changes
  • Route requests to IT teams; anyone in the team can pick them up
  • Optional automatic assignment by category
Request #1039

New laptop setup for finance hire

Status
Open
Team
Service Desk
Technician
Lina M.
Location
Riyadh HQ
Priority
Medium
  1. Maria P. created the request
  2. Omar R. routed the request to Service Desk
  3. Lina M. assigned the request to Lina M.
  4. Lina M. changed status from New to Open
Illustrative sample data

Collaboration

Talk to requesters. Keep technician notes private.

Reply in the request thread so the requester always knows where things stand, and leave internal notes that only IT staff can see.

  • Internal notes are filtered out for requesters on the server
  • Full history of status, priority, team and assignment changes
  • In-app notifications for the people involved
  • Requesters confirm or reopen a resolved request
Request #1042 · Conversation

  1. Sara K. · requester

    The VPN drops every few minutes when I work from home.

  2. Internal note · only IT staff can see this

    Client version is outdated. Pushing the update tonight.

  3. Omar R. · technician

    We are updating your VPN client. Please restart this evening.

Illustrative sample data

Service levels

Know what is due before it is late

Set first-response and resolution targets per priority. ABITDesk calculates due times and flags requests that pass them.

  • Counted in your working hours, time zone and holidays
  • The clock pauses while a request is On hold
  • Reminders for requests due soon, overdue or unassigned too long
  • An Overdue view and badges across the app
Request #1041 · Service levels
First response
Within target
Resolution due
Passed its target Overdue
Clock
Working hours Sun–Thu, 08:00–17:00 · paused while On hold
Illustrative sample data

Dashboard

See the state of your support desk at a glance

The home dashboard shows what is open, what is late and who is carrying the load, built from your live request data.

  • Open, in progress, overdue, resolved today and unassigned
  • Ticket volume over the last 7, 30 or 90 days
  • Breakdowns by status and priority, and technician workload
  • Export the filtered request list to CSV
Home · Dashboard

Ticket volume, created per day

Technician workload, active tickets

  • Omar R.6
  • Lina M.4
  • Daniel T.3
Illustrative sample data

Separate organization workspaces

Each organization works in its own workspace. Access is checked on the server for every request, and the database refuses links between organizations.

Branches and locations

Add your sites, give each member a location, and filter requests by branch. New requests are tagged with the requester's location.

Roles for every person

Requesters see only their own requests. Technicians work the whole queue. Administrators manage members, teams, categories and service levels.

Your data, exportable

Export the request list to CSV, or download everything your organization has in ABITDesk as one file.

Self-service knowledge base

Publish solution articles. Matching articles are suggested while employees type a new request.

Works on any device

ABITDesk runs in the browser on desktop, tablet and phone. There is nothing to install.

Create your help desk

How it works

From request to resolution in four steps

  1. 1

    An employee submits a request

    They describe the problem, pick a category and priority, and choose an IT team if they know it.

    NewHigh
  2. 2

    IT reviews and assigns it

    The request reaches the right team. A technician picks it up, or a team lead assigns it.

    Service Desk → Lina M.
  3. 3

    Technicians work and resolve it

    They reply, add internal notes, update the status and record what fixed the problem.

    Resolved
  4. 4

    Managers review the desk

    The dashboard and overdue views show outstanding work, workload and service targets.

    Open · Overdue · Unassigned

Names and requests shown are illustrative examples.

Solutions

Built for the teams that keep work running

Small and medium-sized businesses

Replace a shared mailbox or chat thread with a real help desk your team can set up in minutes.

Internal IT support teams

Organize technicians into teams such as Service Desk, Network, Security and Infrastructure.

Companies with several locations

Tag every request with its branch and filter the queue by location.

Teams that need accountability

Clear owners, service targets, a full request history and an audit log of administrative changes.

Security

Your organization's data stays yours

Security is built into how ABITDesk stores and checks every request, not added on top.

Workspace isolation

Organization data is scoped on the server for every request and enforced again by the database.

Role-based permissions

Every action checks the person's role in their organization before it runs.

Private internal notes

Notes marked internal are never shown to requesters, in the app or in notifications.

Audit log

Invitations, role changes, settings and exports are recorded for administrators.

Account protection

Hashed passwords, rate-limited sign-in, encrypted connections and sessions that expire.

Data export

Administrators can download all of their organization's data at any time.

Read how we handle personal data in our privacy notice.

Pricing

Pay per technician. Requesters are free.

Start free, then choose the plan that fits your IT team.

Save up to 18% yearly

Free

For trying ABITDesk with a small team.

$0/ technician / month

Free forever

1 technician, up to 50 requesters

  • Requests with replies and private internal notes
  • Self-service knowledge base
  • In-app notifications
Start free

Starter

For a small IT team running one queue.

$9/ technician / month

Billed yearly: $108 per technician

Up to 5 technicians, unlimited requesters

  • Everything in Free
  • Home dashboard and technician workload
  • CSV export of requests
  • Email notifications (coming soon)
Start free pilot

Pro

Most popular

For IT departments with teams, sites and service targets.

$19/ technician / month

Billed yearly: $228 per technician

Unlimited technicians and requesters

  • Everything in Starter
  • Service targets with working hours and holidays
  • IT teams and automatic assignment by category
  • Branches and locations
  • File attachments (coming soon)
Start free pilot

Business

Coming soon

For larger organizations with extra requirements.

$29/ technician / month

Billed yearly: $348 per technician

Unlimited technicians and requesters

  • Everything in Pro
  • Single sign-on (SSO)
  • API access
  • Priority support
Contact us

Prices in USD, excluding taxes where they apply. Requesters are always free. Paid plans are not on sale yet, so every help desk is free during the pilot.

Frequently asked questions

Got questions?We've got answers.

Everything you need to know about ABITDesk, from setting up your help desk to service levels and keeping your data separate.

Browse by category

What is ABITDesk?

An IT help desk for organizations. Employees submit requests, technicians pick them up, reply, and resolve them, and everyone can follow the progress in one place.

Who can use it?

Each organization has administrators, technicians and requesters. Requesters see only their own requests. Technicians work all of the organization's requests. Administrators also manage members, categories, locations, IT teams and service levels.

How do I add my team?

Create your help desk, then invite people under Settings → Members with their email address and role. Each invitation works only for that email address and expires after 7 days.

Does it work on phones?

Yes. ABITDesk works in any modern browser on desktop, tablet and phone. There is nothing to install.

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Contact support